Help centre
Answers, and an honest note where there is not one yet.
NegoTrack is in private beta, so this is a small help centre rather than a large one. Everything below either answers your question now or tells you plainly that it lands with the beta.
33 topics
Getting started
What NegoTrack is, who it is for, and what happens when the beta opens.
- What is NegoTrack?What the product does, and what the name means.
- Who is it for?Small and local businesses in the UK and Spain, and the agencies who work with them.
- How does it work?The four stages from collecting signals to seeing whether a change worked.
- Joining the private betaWhat we ask for, and what happens next.
- Setting up your business the first timeWith the betaThe walkthrough for a new account.
Your business profile
Telling NegoTrack what your business is, so the checks make sense for it.
- Choosing your business typeWhy the trade you pick changes which checks matter.
- Service areas and locationsBusinesses that travel to customers are checked differently.
- Adding competitorsChoosing the handful a customer is genuinely choosing between.
- Editing your business detailsWith the betaChanging a name, address or category after setup.
Website and performance
What the audit looks at, and what the speed figures mean.
- What the website audit checksSpeed, mobile layout, clarity, contact routes and indexing.
- How speed is measuredOn a phone, on mobile data, not on your office broadband.
- Is my website losing customers?The checks worth doing yourself, in order.
- Does NegoTrack change my website?No. It reads and reports; it never edits anything.
Search and local visibility
Positions, indexing, and how you appear on the map.
- How search positions are trackedLocal terms, checked from your area rather than from ours.
- Why my business is not on Google MapsNine reasons, in order of how often each one is the cause.
- What the visibility grid showsWhy one position number hides how the answer changes street by street.
- Can you guarantee first place?No, and neither can anybody else. What monitoring can do instead.
Reviews
Ratings, themes, and the ones still waiting for a reply.
- What review monitoring coversNew reviews, recurring themes, response rate and local comparison.
- How to ask for reviewsWhat works, and what breaches the platforms' rules.
- Can NegoTrack reply for me?No. An automated reply reads exactly like an automated reply.
- Can bad reviews be removed?Only by the platform, and only when its policies are breached.
Scores and reports
Where the number comes from and what arrives each week.
- How the Business Health Score is builtWhat it combines, and how to open it up.
- What the weekly briefing containsWhat changed, what matters, what to do next.
- Changing what you are notified aboutWith the betaSetting the threshold for what counts as worth telling you.
- Exporting and sharing a reportWith the betaSending a summary to a client or a colleague.
Account and access
Signing in, billing and leaving.
- Beta access and invitationsHow invitations are sent and in what order.
- PricingNot announced yet. What we can say about it today.
- Adding someone else to your accountWith the betaSharing access with a colleague or your web developer.
- Closing your accountWith the betaWhat happens to your data when you leave.
Privacy and data
What is stored, why, and how to get it back or removed.
- What NegoTrack storesThe waiting-list fields, and what each one is for.
- Analytics and cookiesNothing loads until you accept it, and declining is remembered.
- Requesting your data or its deletionHow to ask, and what to include.
- Where data is processedWith the betaDocumented as the beta infrastructure is finalised.
Not here?
Send the question over. During the beta, questions go to the same small team building the product, and the ones that come up twice become entries on this page.
Join the private beta.
NegoTrack is in development. Join the list and we will tell you when it opens.
- Free to join
- No obligation
- Occasional product updates only